We recently come across an issue where RMS templates created in Azure would not appear in exchange online when we went to choose it.
Turns out there is a manual process you have to follow to get the templates in exchange online and is achieved using the Azure Shell.
To refresh the templates for exchange online:
- Open the Windows PowerShell in Exchange Online
- Log in to 365
- Run the command: Import-RMSTrustedPublishingDomain -Name “<TPD name>” -RefreshTemplates –RMSOnline
- (to get the TPD name you can run Get-RMSTrustedPublishingDomain)
- Give it a couple of minutes then run Get-RMSTemplate to check whether your template has been added